As we approach year’s end, now is a good time to examine your processes and procedures in all areas of the dealership including sales and F&I. The interaction between these two areas of the dealership is the life blood for future growth.

Could we make this stuff up? The plaintiff thinks that “certified pre-owned” means “new,” is handed a CARFAX report by the dealer that shows two accidents for the car, but relies on a salesman’s assertion that the car has been in only one wreck and drives the car 80,000 miles before suing the dealer.

The seasons are changing, and judging by my phone and e-mail messages, so is the climate for special finance. As inquiries pick up, I can tell more focus and effort is returning to the market.

Database mining, or organic business development, is maximizing the opportunities that are sitting in a dealer’s database uncultivated or, to be frank, being ignored. These people are not being called; they’re not getting letters.

AVV’s Web Control, the leading independent lead management tool for automotive dealers, and a division of Dominion Dealer Solutions, has been redesigned and enhanced to keep dealers competitive.

DealerTrack is partnering with the National Automobile Dealers Association (NADA) in its "Stimulus Package" program to provide even more value for dealers attending the upcoming NADA convention

“We’re excited to be working with New Vision Sales,” said Tom Feary, general manager for Interactive Financial Marketing Group. “Their approach to treating consumers with respect and integrity is in sync with our process which has been in place since 1989. We anticipate immediate lift for our nationwide network of dealers.”

Autobase, Inc., the premier provider in automotive CRM for auto dealers nationwide, and a division of Dominion Dealer Solutions, today announced that it will release Market Center, an all-new campaign management solution and AutoStream, a video content delivery tool, at NADA 2010.

Autobase, Inc., the premier provider in automotive CRM for auto dealers nationwide, and a division of Dominion Dealer Solutions, today announced the release of Mobile Response technology.